User Guide

BNSF Boots User Guide

Please note the website works best using Google Chrome.

Chet’s has developed a method to order Suburban Services, Resource Protection and Women’s safety boots online. You still can go to your local store and try on safety boots if you prefer. If you cannot see the Resource Protection or Suburban Services order options then you don’t have permission to order from these websites. Please notify your supervisor or safety contact for access.

The same information used to order winter boots is also used to order safety boots. If you haven’t already set up an account to order winter boots then you should set up a BNSF Chet’s account now to proceed with ordering safety boots.

When you arrive at the site: bnsfboots.com you will be able to enter your email address and password to log in if you already have an account:

Once you put in your correct email address and password you will be brought to the Main Page where you will be able to order your boots.

If your email address and password were incorrect you will see the following screen with a red bar and error message:

Please first try re-entering your email address and password. If this still does not work, please click on Forgotten Password and then enter your email address once more.

Click on Continue and if your email is correct and in the system you will see a success message in a green bar at the top:

Please check your email for your new password. It will look similar to this:

If you entered an incorrect email address in the forgot password area, you will see the following:

In this case, you may not be registered in the system, or there is a problem with your account.

Please contact Support at 1-800-499-5476 or send an email to support@chetsshoes.com and describe the issue you are having.

Once you are logged into the system, you will be brought to the main page with the categories of boots available to order:

You will choose the category of boots you wish to order. In this example, we will choose Winter Boots. Simply click on the View button under the word Winter:

This will show you the Winter Boots that are available.

For this example, you would choose the Product Details for Snowgear #49-16 as above. This will bring you to a page where you will choose your Size and Width:

Add your selection of boot to your cart by clicking on ADD TO CART. This will bring you back to the main page in case you wish to order other products.

When you are ready, click on the Shopping Cart Icon in the top right of the screen to review what is in your cart.

Click on the VIEW CART button to review your cart:

You will notice that there is a Red Bar across the top of the screen instructing you to enter your Voucher Code. If you do not have a Voucher Code you will not be able to check out. The BNSFBoots.com site does not accept any other payment method.

If you need assistance in obtaining a Voucher, please ask your manager and they will discuss your options with you. For online assistance, please contact Support at 1-800-499-5476 or send an email to support@chetsshoes.com and describe the issue you are having.

If you enter an incorrect voucher, you will see the screenshot below.

You will not be able to check out without a valid voucher.

When you enter the correct voucher, you will see the screenshot below.

The Green Bar at the top shows that the voucher was entered successfully. The next step is to click on CHECKOUT.

On the next page, confirm your mailing address, or enter a new one. Once finished, click on CONTINUE.

On the next screen add any additional information that the team needs to know about this order so that it may be fulfilled as quickly as possible.

On the next page, you will see that your order has been successfully placed. You will also receive an email confirmation about your order.

For assistance, please contact Support at 1-800-499-5476 or send an email to support@chetsshoes.com and describe the issue you are having.